INTRODUCTION
This Privacy Policy outlines how we comply with South Africa’s Protection of Personal Information Act (POPIA) and your rights regarding your personal information.
YOUR RIGHTS UNDER POPIA
Under POPIA, you have the right to:
- Be informed about the collection and processing of your personal information.
- Access your personal information held by us.
- Request the correction of your personal information if it is inaccurate or incomplete.
- Object to the processing of your personal information in certain circumstances.
- Request the deletion of your personal information when it is no longer needed for the purposes for which it was collected.
PROCESSING PERSONAL INFORMATION
We process your personal information lawfully, fairly, and transparently. We only collect personal information necessary for the purposes outlined in this Privacy Policy and ensure that such information is kept confidential and secure.
SECURITY OF PERSONAL INFORMATION
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or destruction. These measures are reviewed regularly to ensure their effectiveness.
TRANSFER OF PERSONAL INFORMATION
If we transfer your personal information outside South Africa, we will ensure that the recipient provides an adequate level of protection in accordance with POPIA and relevant data protection laws.
PRIVACY POLICY
This Privacy Policy describes how redeem-art.com (the “Site,” “we,” or “us”) collects, uses, and discloses your personal information when you visit or make a purchase from the Site.
CONTACT
If, after reviewing this policy, you have additional questions, need further information about our privacy practices, or wish to make a complaint, please contact us via email at info@redeem-art.com
COLLECTING PERSONAL INFORMATION
When you visit the Site, we collect certain information about your device, interactions with the Site, and information necessary to process your purchases. Additionally, we may collect more information if you contact us for customer support. In this Privacy Policy, we refer to any information that identifies an individual as “Personal Information.” Below is more detail on what Personal Information we collect and why:
Device Information
- Purpose of collection: To load the Site accurately for you and to analyze Site usage to improve performance.
- Source of collection: Collected automatically when you access our Site through cookies, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: Shared with our processor WooCommerce.
- Personal Information collected: Browser version, IP address, time zone, cookie information, sites or products viewed, search terms, and interactions with the Site.
Order Information
- Purpose of collection: To provide products or services, fulfill our contract with you, process payments, arrange shipping, provide invoices/order confirmations, communicate with you, screen for potential fraud, and offer product or service information in line with your preferences.
- Source of collection: Collected directly from you.
- Disclosure for a business purpose: Shared with our processor WooCommerce.
- Personal Information collected: Name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.
USING PERSONAL INFORMATION
We use your Personal Information to provide and improve our services, which include: offering products for sale, processing payments, fulfilling orders, and keeping you informed about new products, services, and offers.
RETENTION
When you place an order through the Site, we retain your Personal Information for our records unless and until you request its deletion. For more information on your right to erasure, refer to the ‘Your rights’ section below.
COOKIES
A cookie is a small amount of data downloaded to your device when you visit our Site. We use various types of cookies, including functional, performance, advertising, and social media or content cookies. Cookies enhance your browsing experience by remembering actions and preferences (such as login or region selection) to avoid re-entering this information on each visit.
We use the following cookies to improve your experience on our Site:
- Session cookies: Expire when you stop browsing.
- Persistent cookies: Expire between 30 minutes and two years from the date they are downloaded, depending on the cookie.
You can manage cookies in your browser settings. Blocking cookies may affect your user experience and limit access to certain parts of the Site. For more information on managing cookies, visit www.allaboutcookies.org.
LINKS TO OTHER WEBSITES
Our Site may contain links to other websites. Once you use these links to leave our Site, we have no control over those websites and cannot be responsible for the protection and privacy of any information you provide there. Always review the privacy policy of any website you visit.
DO NOT TRACK
Please note that we do not respond to “Do Not Track” signals due to the lack of a consistent industry standard for responding to such signals.
CHANGES
We may update this Privacy Policy occasionally to reflect changes to our practices or for legal or regulatory reasons.
COMPLAINTS
If you wish to file a complaint, please contact us via email or mail using the contact details provided above. If you are not satisfied with our response, you have the right to lodge a complaint with your local data protection authority.
Last updated: 15.10.2024